RETURN POLICY

 

If you are not 100% satisfied with your purchase, you can return it for a full refund or exchange it within 30 days of the delivery date. Returns, including free gift(s), must be unworn and in the state that you received them.

We offer FREE return shipping for US domestic orders. To request a return shipping label for your purchase, simply fill the Online Return Form. International customers will need to pay for return shipping. Returns may take up to one week for processing, once we receive the package.

For international returns, return shipping and insurance are the responsibility of the customer.

 

Cancellation Policy

Cancellation of item(s) in an order happens within 24hrs from the time order placement ( when the order hasn't been shipped yet by InfinityGemsArt. If your order has been shipped, it can’t be cancelled then. Then it can be return as per our return policy mentioned above.

To cancel the order, please write an email to our contact customer care at info@infinitygemsart.com or sent whatsapp at +91 8278608330 with your order number, your complete details like name, email id, contact details, order amount and a reason to cancel the order within 24 hrs from the time order placement.

 

SHIPPING POLICIES

 

Shipping in USA

InfinityGemsArt offers FREE standard shipping on orders above $50. For orders below $50 our standard shipping charges are $5 per delivery address.

The standard time for delivery of the product is based on when your product leaves our shipping department which can only possible once we successfully receive your complete payment in our systems.

Note :

Natural calamity or bad weather conditions may delay or postpone our deliveries. Infinitygemsart.com will not hold liability or refund the shipping charge based on any such delay.

 

International Shipping

We ship international orders over US $500 for FREE, orders below US $500 are charged US $40 each. Shipments are sent via FedEx, UPS or DHL. The arrival time mentioned on our website is applicable only to US shipping addresses.

For orders shipping to other countries, please contact customer care at info@infinitygemsart.com or whatsapp at +91 8278608330

 

Insurance of Shipment

Every item is fully insured. All deliveries are made to a physical business or home address only.

For added security, an adult signature is required for all items/orders.

All InfinityGemsArt international shipments are under insurance coverage until the package reaches its destination. We advise clients and/or their recipients to be available at the shipping address at the time of delivery; as once delivered, InfinityGemsArt does not hold any responsibility for the parcel.

 

Order Payment Conditions

Payments will be automatically converted into USD on your credit card.

You can see the product price in your local currency. On the last page of checkout, you will be able to see the amount that will be charged to your account in USD, if the order is placed via credit card.

We also accept payments via Payoneer. Once the Payoneer payment is received, we will process your order for shipment. For more details on order payment conditions, please contact our us at info@infinitygemsart.com or whatsapp at +91 8278608330

 

Privacy Policy of Shipment

Please note that the destination country’s customs office is authorized for the opening and inspection of international shipments. Additionally, if required we are liable to provide the information about your order, shipment and products contained therein.

If for any reason the shipment is returned from customs, the shipping amount will be deducted while processing the refund.

 

Note :

InfinityGemsArt reserves the right to change its policies without any prior notice.

In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India. All disputes are subject to Jaipur jurisdiction only.

In the event you have any complaint relating to the processing of information provided by you, you may contact us using following details:

InfinityGemsArt

12 Shanker Colony, Naya Khera, Ambabari, Jaipur, 302039, Rajasthan, India

Email : info@infinitygemsart.com